TÜV Austria (Shanghai) Co., Ltd. (hereinafter referred to as “TÜV AUSTRIA SHANGHAI” or “We”) attaches importance to security and confidentiality of information on all of its customers it is in contact with. Within the framework of this Privacy Policy, TÜV AUSTRIA SHANGHAI has preferred to inform on how it will use and under which conditions it will share customer information through the visited Website.


The purpose of these rules is to put forth how We will use the personal information that subjects to you and your rights on such information. “Personal information” refers to all kinds of information related to identified or identifiable natural persons recorded by electronic or other means, excluding the information handled anonymously.


1. Legal Basis On Which We Process Your Personal Information


1.1 Consent


We may collect and process your personal information with your consent. In some cases, your separate consent is also collected. For example, when We process sensitive personal information(i.e., information relating to your health) and cross-border transfer personal informtion. In many cases, if We use your consent as a legal basis for processing your personal information, you have the right to withdraw this consent at any time; however, such withdrawal shall not affect the personal information processing already conducted based on your such consent prior to the withdrawal.


1.2Contractual obligation


In many cases, We may require your personal information in order to comply with our contractual obligations. For example, when We recognize you as our new customer, We collect your identification and contact information. If you are unable to provide us with such information, We may not be able to perform the contract We have entered into with you or your organization, or We may not be able to enter into a contract with you or your organization.


1.3Laws and regulations


We may need to collect and process your personal information if required to do so by law. For example, we may require you to provide personal information to comply with laws relating to the provision of legal services.


2.Collection of Personal Information


In the following, TÜV AUSTRIA SHANGHAI informs you about our collection of personal information when you are using our Website: http://cn.tuvaustria.com (hereinafter referred to as “Website”) as well as the services  offered via Website.


2.1 Types of data We may collect when you are visiting our Website


The Website automatically collects a number of pieces of general data and information that is transmitted to our server and stored in log files each time you visit it. When you wish to view our Website, We collect the following data:


(1) Information about browser type and version used


(2) The operating system used by the accessing system


(3) The Website from which an accessing system reaches the Website (the so-called referrer)


(4) The sub-Websites which are accessed via an accessing system on the Website


(5)The date and time of access to the Website


(6) An Internet Protocol (IP) address


(7) The Internet service provider for the accessing system


(8) Other similar data and information used to defend against threats in the event of attacks on our information technology systems


2.2 The purposes for which We collect and use the above data


When using this general data and information, TÜV AUSTRIA SHANGHAI does not draw any conclusions about your identity. Rather, this information is needed to:


(1)Provide the contents of our Website correctly


(2)Ensure the long-term functionality of our information technology systems and of the technology for our Website


Hence, this anonymously collected data and information is, on the one hand, evaluated statistically and, on the other, with the aim of increasing data protection and data security, ultimately in order to ensure an optimum level of protection for the personal data that We process. The anonymous data from the server log files is stored separately from all personal data provided by the person concerned.


3.Use of Cookies


In addition to the data already mentioned, cookies are stored on your computer when you use the Website. Cookies are small text files that are stored on your hard disk in the browser you use, by means of which certain information is sent to the site that sets the cookie. Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offering more user-friendly and effective overall.


3.1 How cookies are used:


3.1.1 This Website uses the following types of cookies, the scope and functionality of which are explained below:


a. Transient cookies (see 4.1.2 )

临时Cookies(参见4.1.2 项)

b. Persistent cookies (see 4.1.3)


3.1.2  Transient cookies are automatically deleted when you close your browser. These include in particular session cookies. These store a so-called session ID, with which various requests by your browser can be assigned to a common session. This will allow your computer to be recognized when you return to our Website. Session cookies are deleted when you log out or close your browser.

临时Cookies会在您关闭浏览器时自动删除,特别包括会话Cookies。临时Cookies存储了一个所谓的会话 ID,可借此将来自您浏览器的各种请求分配给共同的会话。由此可以在您返回至我们网站时再次识别出您的计算机。在您注销或关闭浏览器时,会话 Cookies 会被删除。

3.1.3 Persistent cookies are automatically deleted after a specified period, which may vary de-pending on the cookie. You can delete cookies at any time in the security settings for your browser.

永久Cookies会在指定的时间段后自动删除,这可能会因 Cookie 而异。您可以在浏览器安全设置中随时删除 Cookies。

3.1.4 You can configure your browser settings according to your wishes and refuse the acceptance of third party cookies or all cookies, for example. Please note that you may then not be able to use all the functions of our Website.

您可以根据自己的意愿配置浏览器设置,例如拒绝接受第三方Cookies或所有 Cookies。请注意,若您作出该等拒绝,您可能无法使用我们网站的所有功能。

3.1.5 The Website uses HTML5 storage objects that are stored on your end device. These objects store the required data independently of your browser and do not have an automatic expiry date. You can prevent the use of HTML5 storage objects by using private mode in your browser. We also recommend that you regularly delete your cookies and your browser history manually.


4.Personal Information Sharing Contact Form (Inquiry, Complaint/Objection)


There is a contact form on our Website that can be used to get in contact via our Website. If you as a user take advantage of this option, data entered in the form will be transmitted to us and saved. This data is:


Nature of inquiry


Type of customer relationship (private customer or business customer)


Field of business


Description of the product or service, type of service expected, known and applicable standards (free-text field)


Contact details


Attached documents


When you contact us via the contact form, the data you provide will be stored by us so that we can answer your inquiries. We delete the data arising in this context after its storage is no longer necessary or limit its processing if statutory retention obligations exist.


Please be advised that if you provide us with personal information of other individuals, you may be regarded as a personal information processor under the Personal Information Protection Law (“PIPL”). You hereby ensure that, you have complied with and performed the obligations of personal information processors under the PIPL. We shall not be responsible for any disputes arising from or relevant with your providing false information or providing personal information of other individuals without their consent.


5.Newsletter Mailing


You can subscribe to a free newsletter on our Website. When registering for our newsletter, the data from the form is transmitted to us. This data is:


Title, first name, last name & email address


For the processing of your data, you will be asked as part of the registration process for your con-sent to receive information about news, events and services provided by TÜV AUSTRIA Group (hereinafter referred to as “Group”).


The so-called double opt-in procedure is used to register for our newsletter. This means that after your registration, an email will be sent to the specified email address, in which you will be asked to confirm that you wish to receive our newsletter. If you do not confirm your registration within [24 hours], your information will be blocked and automatically deleted after one month. In addition, your IP addresses used as Well as the times of registration and confirmation are stored. The pur-pose of the procedure is to allow verification of your registration and, if need be, to resolve any possible misuse of your personal data.


No data is passed on to any third parties outside Group in connection with the data processing for mailing newsletters. The data will be used solely for mailing our newsletter. You can revoke your consent at any time to TÜV AUSTRIA SHANGHAI by sending an email to office@cn.tuvaustria.com


The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. Your email address will therefore be stored for as long as your subscription to our news-letter is active. A subscription to our newsletter can be cancelled by the user concerned at any time. There is a designated link for this purpose in every newsletter.


6. Personal Information Sharing and Entrusted Processing


We will only share or entrust the processing of your personal information where it is reasonably necessary to do so. Such circumstances include:


Companies within Group. Companies with Group may process your personal information to respond to your enquiries. All relevant group companies will only use your personal information in accordance with this data protection declaration.


Supervisory authorities, judicial and law enforcement agencies, and other third parties for safety, security or legal compliance purposes. In some cases, we are required by law to disclose your information to the authorities, such as to comply with a legal obligation or proceeding, to enforce our terms, to deal with security or fraud-related matters, or to protect our users. We may make these disclosures with or without your consent in order to comply with the terms of valid legal process, such as a subpoena, court order or search warrant. Generally, the terms of the legal process prohibit us from notifying you of any such disclosure. If the governmental entity does not provide the required subpoena, court order or search warrant, we may ask for your consent to disclose the information as required by the governmental entity.


Any third party who acquires us or our business in whole or in part. We may also disclose your personal information to third parties in the event of any of the following: (a) If we sell, transfer, merge, consolidate or restructure any part of our business, or merge with or acquire any other business or form any joint venture with any other business then we may disclose your personal information to any new owner or other third party involved in the change to our business; Or (b) we sell or transfer any of our assets where information we hold about you may be sold as part of such assets and may be transferred to any new owner or other third party participating in such sale or transfer. Under such circumstance, the third party will undertake the personal information security obligations previously undertaken by us and ensure the security of your personal information.

全部或部分收购我们或我们的业务的第三方。如果出现任意下述情况,我们也可能会向第三方披露您的个人信息:(a) 我们出售、转让、合并、整合或重组业务中的任何部分,或与任何其他企业合并、收购任何其他企业或与其组建合资企业,则我们可能会将您的个人信息披露给任何新所有者或其他参与我们业务变更的第三方;或 (b) 我们出售或转让我们的任何资产,则我们持有的与您有关的信息可能会作为该等资产的一部分出售,并可能会转让给任何新所有者或其他参与该等出售或转让的第三方。在此情况下,第三方会承担原属于我们的个人信息安全义务,并确保您的个人信息安全。

Staff, committee members, subcontractor companies. We may transfer your personal information to employees, committee members, subcontractor companies in the above scenarios for purposes such as ensuring receipt and delivery of samples, completing audit requests, sending e-mails, deleting duplicates from customer lists, processing credit card payments, and performing programs (e.g., data analytics). Third-party organizations will only obtain the information they need to carry out the activities in question and will not use the information for other purposes. Company ensures the security of this information by entering into agreements with third parties.

员工、委员会成员、分包商公司。为确保接收和交付样本、完成审计要求、发送电子邮件、删除客户清单中的重复信息、处理信用卡付款和执行程序(如数据分析)等目的, 我们会在上述情景下将您的个人信息传输给员工、委员会成员、分包商公司。第三方机构仅会获取开展相关活动所需的信息,并且不会将该等信息用于其他目的。公司通过与第三方签订相关协议确保该等信息的安全。

7. Processing Your Sensitive Personal Information


Company may collect and use your sensitive personal information in accordance with applicable law and our Data Protection Declaration. Company will process such information about you only as necessary to provide you with Company products and services and only with your consent.


8. Transfer Your Personal Information Overseas


TÜV AUSTRIA SHANGHAI uses Chengdu Xiwei Digital Technology Co., LTD. servers hosted in Chinese Mainland and uses a third party provider Shanghai Bangao Information and Technology Co., LTD. to support the hosting and maintenance of the Web application.

TÜV AUSTRIA SHANGHAI使用托管于中国大陆地区的成都西维数码科技有限公司之服务器,并使用第三方供应商上海邦傲信息科技有限公司支持网站应用程序的托管和维护。

During the provision of services, your personal information may be transferred to Hong Kong, Austria. The companies shall comply with the Law of the People's Republic of China on the Protection of Personal Information and other relevant laws and regulations to perform the obligation of cross-border transmission of personal information.


9. How to Protect Your Personal Information


We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, We have implemented appropriate technical, physical and managerial procedures to safeguard and protect your personal information. We regularly monitor our systems for potential vulnerabilities and attacks and conduct penetration tests to identify ways to further enhance security.


We restrict access to your personal information to employees, agents, contractors and other third parties based on the principle of "Necessity". We have procedures in place to identify and respond to data security breaches. We are required by law to notify you and data protection authorities of data breaches.


10. Maintenance of Data


Unless required by law, We will not retain your data for longer than is necessary for retention. We will retain your information as follows:


Information you provide to us when you submit an inquiry form or contact us using the details specified in this Privacy Policy: until your inquiry is resolved and then delete the information within [one hundred and eighty (180)] days of the resolution, unless you agree to retain the data and receive more information in the future.

您提交问询表格或使用本隐私政策中指定的详细信息联系我们时向我们提供的信息:直至您的问询得到解决,然后在解决后的【一百八十 (180) 】 天内删除该信息,除非您同意保留这些数据并在将来接收更多信息。

 If We are required to retain your information beyond the retention period specified above, for example, in order to comply with applicable law, We will store it separately from other types of personal information.


11. Your Rights


You have the following rights vis-à-vis us with regard to personal data concerning you:


Right to access, correct, delete your personal information


Rıght to change the scope of your authorized consent or withdraw your authorization


Right to manage and control marketing messages and targeted push


Other rights provided by laws and regulations.


Please contact office@cn.tuvaustria.com if you have any questions regarding your rights as the subject of your personal information or you would like to exercise your rights.


Please note that this Website does not involve any personalized advertising. Any e-mails sent are in response to inquiries submitted by you and are service messages only.


12. Contact Us


E-mai/电子邮件: office@cn.tuvaustria.com

Correspondence Address/通讯地址: TÜV AUSTRIA SHANGHAI, Room 12D, Orient Century Building, No. 345 Xian Xia Road, Shanghai, P/C 200336, P.R. China.

Telephone/电话: +86 21 6235 1826